Virtual terminal

Take secure payments over the phone or in-person with confidence

Accept card payments directly through Ensembl when customers want a more personal or supported payment experience.

Speak to our team
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Secure phone payments
No card machine needed
Support customers personally
Real-time payment tracking

Feature coming soon. Virtual terminals are almost ready and will be introduced to the Ensembl platform soon.

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A more supportive payment experience

Not every customer wants to pay online alone. Virtual terminals give your team a secure way to support customers directly while keeping payments simple, professional, and fully tracked.

  • Some customers prefer speaking to someone directly when making a payment, especially during high-value or sensitive transactions.

  • Taking payments over the phone helps customers complete payments immediately without waiting for invoices or follow-up links.

  • Every transaction is tracked inside Ensembl so your team always has visibility over payment activity and customer history.

What’s included

Everything you need to manage phone payments smoothly

Virtual terminals help your team process secure customer payments quickly while keeping the experience simple and supportive.

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Secure card payments by phone or in person

Process customer card payments securely through Ensembl without needing separate card machines or disconnected systems. Your team can support customers directly while handling payments in a professional and trusted way.

  • Accept payments over the phone
  • No physical terminal required
  • Secure card processing

Give customers a simple and reassuring way to pay.

A woman sitting at a wooden table, holding a credit card in one hand and speaking on a phone with the other. There are papers, a pen, and a mug on the table in a cozy, well-lit room with framed pictures on the wall and a window with curtains in the background.

Support customers in real time

Virtual terminals allow your team to guide customers through the payment process while answering questions and providing reassurance when needed. This is especially valuable during higher-value or more sensitive transactions.

  • Support customers personally
  • Reduce payment friction
  • Help customers complete payments faster

Create a payment experience that feels more human and supportive.

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Process payments with confidence

Virtual terminal payments are handled securely while helping your business maintain a professional customer experience. Your team can confidently process payments knowing everything stays managed inside one system.

  • Professional payment experience
  • Secure customer transactions
  • Manage payments from one platform

Keep payments simple for both customers and your team.

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Keep payment activity organised

Every payment is automatically recorded inside Ensembl so your team can quickly view transaction history, payment statuses, and customer activity without relying on manual notes or spreadsheets.

  • Track payments in real time
  • View customer payment history
  • Reduce manual administration

Stay organised with clear visibility across every payment.

How it works

A simple way to take payments with care

Virtual terminals fit naturally into your payment process while helping customers complete payments quickly and securely.

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01. Create a payment request

Add the payment amount, customer details, and reference information directly inside Ensembl before starting the payment process.

Man talking to someone on the phone whilst writing on a notepad

02. Take payment securely by phone

Your team securely processes the customer’s card payment while supporting them through the transaction in real time.

Man sitting at desk working on a computer

03. Track payment activity

Payments are instantly recorded inside Ensembl so your team can view statuses, transaction history, and customer activity from one dashboard.

Speak to our team

Get started in three simple steps.

01 / Speak to our team. We’ll walk you through a demo and answer any questions you have.

02 / Find the right setup. We help you choose what works best for your team and customers.

03 / Go live with support. Get set up and start taking payments with direct support from us.

Book a demo